Frequently Asked Questions (FAQ)
- You can run the Queen Bee Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at Queen Bee Bingo. We do recommend that for a better gaming experience you play through a broadband connection. Back to Top
Banking, Deposits and Withdrawals
- After you've signed up for an account, you can claim your welcome offer when you make your first deposit. Simply deposit £10 or more using promo code: HUNKY and your bingo tickets and spins will be added to your account.
- When you sign up and make your first deposit, you'll receive £80 of bingo tickets and 10 spins. You'll receive 60 tickets (worth £30) to the Street Party bingo room and 4 bingo tickets (worth £40) to the Big Bang bingo room. Your spins will be credited on Fluffy Favourites.
- All banking is provided by Brigend, a wholly owned subsidiary of Cassava Enterprises Gibraltar Limited. We accepts most payment methods including Visa, Mastercard, Maestro and PaySafe card. Back to Top
- You can deposit as little as £5 at one time Back to Top
- It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2 working days from your original request. However your bank or Credit Card Company may take up to 6 working days from then to complete the process.
- We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account. Back to Top
- Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL Back to Top
- The Queen Bee Bingo Customer Support Team is available to answer any questions you may have about your account or the game.
- You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Support page.
- Finally, you can contact the team on the telephone on this number, 0808 2389 814 any time. Back to Top
- Queen Bee Bingo is operated by Cassava Enterprises (Gibraltar) Limited, which is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions. Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
- Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.. We adhere to their strict regulations on fair play and prize payouts. Back to Top
- We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details. Back to Top
- We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
- This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
- This makes it impossible for people to crack this code and gain access to your confidential details. Back to Top
- To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Queen Bee Bingo. Back to Top
- As soon as your cards are purchased, you are in the game regardless of your connection status.
- The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won. Back to Top
- Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer. Back to Top
- Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
- If you do not like the numbers of your issued cards, you can simply get a new batch by clicking on the arrows below the bingo cards. Back to Top
- Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us Back to Top
- Feel free to contact us with any questions or support issues.
- We will endeavour to answer all queries within 72 hours.
- We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
- Phone: (toll free, UK only) Back to Top