QueenBeeBingo.com: Loyalty Programme
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Frequently Asked Questions (FAQ)


Getting Started

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How do I register?
  • Registering for Queen Bee Bingo is simple. All you have to do is click the Join Now link on our home page, then fill in the form on our registration page. It only takes a minute or two and then you're ready to play bingo.
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Does Queen Bee Bingo run on a Mac or a PC?
  • You can run the Queen Bee Bingo game on either a Mac or a PC. And you don't require a super powerful computer to play the game. It will run on the average home computer. Put it this way, if you can surf the net, you should have no problems playing at Queen Bee Bingo. We do recommend that for a better gaming experience you play through a broadband connection.
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Banking, Deposits and Withdrawals

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How can I claim my welcome offer?
  • After you've signed up for an account, you can claim your welcome offer when you make your first deposit. Simply deposit £10 or more using promo code: HUNKY and your bingo tickets and spins will be added to your account.
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What do I get with my welcome offer?
  • When you sign up and make your first deposit, you'll receive £80 of bingo tickets and 10 spins. You'll receive 60 tickets (worth £30) to the Street Party bingo room and 4 bingo tickets (worth £40) to the Big Bang bingo room. Your spins will be credited on Fluffy Favourites.
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What Deposit methods do you accept?
  • All banking is provided by Brigend, a wholly owned subsidiary of Cassava Enterprises Gibraltar Limited. We accepts most payment methods including Visa, Mastercard, Maestro and PaySafe card.
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How do I cash out and get paid?
  • Payouts can be requested from the cashier. Withdrawals are processed based on the method that you have used to make your deposit. Please find the maximum withdrawal timeframes below:
    Payment Method Withdrawal Process Time Withdrawal Completion Time Total Payment Source On Statement
    Credit/Debit Cards 2 business days 5 business days 4-7 business days UK Regulated Lim
    MasterCard (UK only) 2 business days 2-3 business days 3-5 business days UK Regulated Lim
    Wire Transfer 2 business days 4-7 business days 7-10 business days A variant of: UK Regulated Lim or WorldPay AP Limited
    Paypal 2 business days 2-3 business days 4-5 business days UK Regulated Lim
  • Please find our withdrawal policy here.
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What is the minimum amount I can deposit?
  • You can deposit as little as £5 at one time
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I have made a withdrawal, when will the money be in my bank account or on my credit card?
  • It takes up to 8 working days for funds to appear in your account. All withdrawal transactions are processed by Cassava Enterprises (Gibraltar) Limited within 2 working days from your original request. However your bank or Credit Card Company may take up to 6 working days from then to complete the process.
  • We will allocate withdrawals to cards used on your account so as to cover expenditure on those cards across the life of the account.
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How will my transactions appear on my bank or credit card?
  • Your deposits and withdrawals will be listed on your bank statement under the title Cassava Enterprises or Virtual MaSerIRL
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Support

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How can I contact the support team?
  • The Queen Bee Bingo Customer Support Team is available to answer any questions you may have about your account or the game.
  • You can speak to one of our Customer Support Agents by visiting the help chat room in the game. Alternatively you can contact us by using the Help form on the Support page.
  • Finally, you can contact the team on the telephone on this number, 0808 2389 814 any time.
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Security

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Is it legal to play bingo online at Queen Bee Bingo?
  • Queen Bee Bingo is operated by Cassava Enterprises (Gibraltar) Limited, which is licensed to offer online gaming services by the Government of Gibraltar (License Number 022), regulated by the Gibraltar Gambling Commissioner under the laws of Gibraltar, and makes no representation as to legality of such services in other jurisdictions. Cassava Enterprises (Gibraltar) Limited is incorporated in Gibraltar, which is part of the European Union.
  • Our services in the UK are operated by 888 UK Limited, a company incorporated in Gibraltar, which is licensed and regulated by the Great Britain Gambling Commission.. We adhere to their strict regulations on fair play and prize payouts.
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Will my personal details be safe?
  • We take our responsibilities towards our players' security very seriously and we use the latest technologies to ensure that your banking and personal details are safe with us. This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted. This makes it impossible for people to crack this code and gain access to your confidential details.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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Game Play

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How do I know the bingo games are fair?
  • To assure the integrity of our games, a Random Number Generator (RNG) is always used to ensure random results. Whether it's the bingo ball selection, a roll of a dice, a hand of cards, or a spin of the wheel, in each event a Random Number Generator (RNG) is utilized to ensure that the outcome is random. The system has been rigorously tested by running millions of rounds and examining their results. The system is also systematically tested by Queen Bee Bingo.
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What happens if I have purchased my cards and I get disconnected from the game?
  • As soon as your cards are purchased, you are in the game regardless of your connection status.
  • The game outcome is generated at our servers, and if one of the cards you have purchased is a winner, then you will win. If you get disconnected for any reason, and you have purchased cards, then check your transactions in the members area to see if you won.
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Why can I not connect to the chat server?
  • Our chat servers may be down from time to time, but this is not frequent. Often, if your computer sits behind a firewall, the firewall will not allow our chatservers to send messages to your computer.
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Can I keep my card numbers from game to game?
  • Unfortunately not. In keeping things fair, all cards are randomly generated at the time you request them.
  • If you do not like the numbers of your issued cards, you can simply get a new batch by clicking on the arrows below the bingo cards.
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I received a Free Spins voucher, how do I claim it?
  • Once you login to the site and enter the gaming lobby, click on the gift icon located at the top section next to the site logo. If you received a voucher and cannot find any gift icon please contact us
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
  • Email: help@bingosupport.org
  • Phone: (toll free, UK only)
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THE SWEETEST REWARDS

You'll be buzzing with joy when you join the Queen Bee Rewards Scheme and fly through 15 levels, getting some amazing treats under your wings along the way! When you return to the nest again and again you can enjoy daily free spins, free bingo, VIP perks and much more! Plus, all you have to do is play with your very first pound to join the scheme and start the influx of rewards! And remember, there are no wagering requirements at Queen Bee Bingo!

A BUZZING START

From Level 1 you'll get your first taste of rewards nectar! Like we said, you'll join the Queen Bee Rewards Scheme by playing with your very first pound to start receiving daily free spins and daily free bingo tickets too! Plus, when you reach each level, you'll get even more sweet treats under your wing...

BECOMING QUEEN BEE

Rising up to the top of the food chain is easy at Queen Bee Bingo and when you reach Level 6 of our loyalty programme, you'll start to reap some truly exclusive rewards. Enjoy access to bingo rooms fit for royalty and you'll even get your very own VIP rep from Level 12!

FREE SPINS, 365 DAYS A YEAR YOU SAY?!

Correct! Once you join the Queen Bee Rewards Scheme you'll fly through the levels, receiving even more daily free spins at each stage! All you'll need to do is meet the fair minimum monthly deposit requirements and then log in each day to receive them!

WILL THE REWARDS FLY AWAY?!

No at Queen Bee Bingo! As long as you bumble back to the site to deposit and play with us, your rewards will keep on coming and you'll remain on your rewards level, until you reach the next one that is!

FAQS

WHICH GAMES ARE MY FREE SPINS AVAILABLE ON?

When the free spins land in your account each day, the game they're available to be used on will be specified. This way, you're sure to try out all of the best slots that Queen Bee has to offer.

DO MY FREE SPINS COME WITH WAGERING REQUIREMENTS?

Not at Queen Bee Bingo! Any winnings that you get from your daily free spins will be paid directly as cash!

WHERE CAN I FIND OUT MORE ABOUT MY QUEEN BEE REWARDS LEVEL?

Under the 'My Account' tab on the homepage, you'll be able to find an area dedicated to Queen Bee Rewards. Here you'll able to find out about your current level and rewards, as well as what's in store later on!

CAN I STORE MY FREE SPINS IN THE NEST FOR A LATER DATE?

Unfortunately not. You'll need to use your daily free spins on the day that they're credited. Any unused free spins will be lost after 24 hours and your free spins will reset.

CAN I GET MORE REWARDS AFTER LEVEL 15?

Our Queen Bee Rewards Scheme only has 15 levels but the fun doesn't stop there. You'll continue to receive your treats for this level again and again, including a whopping 50 daily free spins!

ONCE I'M ON A LEVEL, CAN I JUST STAY THERE TO RECEIVE MY TREATS?

You'll have to meet the minimum monthly deposit requirements in order to keep receiving your daily and monthly treats. Plus, the more you play, the more points you'll earn and even move up the levels, getting better treats under your wing!



Terms and Conditions:

  • Loyalty Benefits:
  • LEVEL NAME BET FROM BET TO DAILY FREE SPINS FS WIN CAP Daily KACHING room Free Bingo Tickets MONTHLY CASHBACK MONTHLY Bingo Tickets TO THE £10K BIG BANG GAME Free Bingo Tickets to Ace Club Room Free Bingo Tickets to Ace Club Diamond Room
    Level 0 0 0.99 - - - - - - -
    Level 1 1 49.99 1 0.1 1 0 0 - -
    Level 2 50 149.99 5 0.15 2 0 1 - -
    Level 3 150 349.99 6 0.2 3 0 2 - -
    Level 4 350 749.99 7 0.25 4 0 3 - -
    Level 5 750 1,549.99 8 0.3 5 1% 4 - -
    Level 6 1,550 3,149.99 10 0.5 6 1% 5 10 -
    Level 7 3,150 6,349.99 11 0.55 7 1% 10 15 -
    Level 8 6,350 12,749.99 12 0.6 8 1% 15 20 -
    Level 9 12,750 25,549.99 13 0.65 9 1% 20 25 -
    Level 10 25,550 51,149.99 14 0.7 10 1% 25 30 -
    Level 11 51,150 102,349.99 15 0.75 12 2% 30 35 10
    Level 12 102,350 204,749.99 20 1 15 3% 35 40 20
    Level 13 204,750 409,549.99 30 1.5 20 4% 70 45 30
    Level 14 409,550 819,149.99 40 2 25 5% 80 50 40
    Level 15 819,150 1,638,349.99 50 2.5 30 10% 96 60 60
  • Loyalty level is classified, on a lifetime level.
  • Queen Bee Bingo reserves the right to amend or remove these offers at any time without notice
  • Queen Bee Bingo reserves the right to change a player's loyalty level at its own discretion, as well as the loyalty levels themselves.
  • Queen Bee Bingo maintains the right to upgrade or downgrade any player from any Loyalty level on its own sole discretion.
  • Loyalty Benefits (monthly cashback, monthly free cards, and eligibility for the loyalty free room) are calculated at the beginning of each calendar month, with regards to the previous months' activity.
  • In the event that we have a reasonable suspicion that a user of the Service is abusing or attempting to abuse an offer or other promotion (as further described in section 6.2(h)), then we may deny, withhold or withdraw from any user any offer or promotion, either temporarily or permanently, or close that user's account and terminate the User Agreement in accordance with section 14 below.
  • In order to be eligible for the Loyalty Benefits, you should be a registered player and to be classified at least as a 'Level 1'.
  • Every £1 wager equals 1 point, regardless to level
  • If you wagered on the Site, during a calendar month, you will receive a percentage from any of your losing bets, as real money to your account, on the following month ("Cashback").
  • Cashback will be calculated as follows: Wager - Wins.
  • The cashback rewarded will be given as Real Money
  • The maximum cashback that you can gain is £100 (only one account of each player can receive the 'Cashback ').
  • Cashback will only be credited from £1. i.e. if you are eligible for a cashback lower than £1, no cashback will be credited.
  • Free Cards: As defined in the table above, Queen Bee Bingo reserves the right to change the game to which free tickets will be credited to at any given time with no notice.
  • Free Spins voucher: According to your loyalty level, you are granted with 'Free Spins', as defined by table above
  • Your winnings derived from the use of vouchers will be displayed in points. Only when the requirements above are fulfilled, the points displayed will be converted to winnings in real money. Unless otherwise stated: (i) the conversion rate shall be 100 points equals £1; and (ii) winnings from such vouchers are capped in accordance to the table above.
  • Free Spins and Kaching Free cards will be credited daily
  • Players can receive up to 30 Free Bingo Tickets to play in the daily £50 KACHING game, credited automatically.
  • Players level 1 and above can receive Free Bingo Tickets to play in the £50 KACHING game.
  • The Kaching 90 ball game is a voucher only room, card price is £0.5 and plays daily at 20:35
  • Daily Free Spins and Kaching free cards that are credited are valid until the end of each day at 23:59:59
  • Free spins and Kaching free cards will not accumulate if you have not logged in daily. E.g. If a player is entitled to 5 days' worth of free spins but has only logged in once over the five days, they will only receive the free spins for that one day
  • Free Spins will be credited to the promotor's Game choice.
  • The Big BANG £10K is a 90 ball voucher game, card price is £10 and plays monthly on the 10th at 20:00, only players that have been credited with free tickets to the room can participate in the game.
  • Players level 2 and above can receive Free Bingo Tickets to play in The Big BANG £10K.
  • Tickets to The Big BANG £10K will be credited by the 5th of every calendar month.
  • Players level 6 and above can receive up to 60 Free Bingo Tickets to play in the Ace Club loyalty rooms as follows:
  • The Ace Club is a 75-25 ball voucher game, card price is £1 and plays monthly on the 5th at 19:45, only players that have been credited with free tickets to the room can participate in the game.
  • The Ace Club Diamond is a 75-25 ball voucher game, card price is £1 and plays monthly on the 15th at 19:45, only players that have been credited with free tickets to the room can participate in the game.
  • Tickets will be credited by the 5th of every calendar month.
  • Players level 6 and above can receive Free Bingo Tickets to play in the Ace Club room.
  • Players level 11 and above can receive Free Bingo Tickets to play in the Ace Club Diamond room.
  • If a player has not made a deposit according to the below timeframes, we reserve the right to remove the points as follows:
    • Didn't deposit between 30-60 days - reduction of 30%
    • Didn't deposit between 60 -90 days - reduction of 50%
    • Didn't deposit over 90 days - reduction of 100%
  • Your loyalty Benefits (if any) will be awarded to you by the 7th of every month.
  • Promo is valid until Midnight 18-11-2019 and may be extended by the company sole discretion
  • Full Loyalty Terms and Conditions apply
  • General Terms and Conditions apply
  • Last updated on 15/01/19

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